Abstract
The COVID-19 pandemic has highlighted the importance of information systems to support healthcare planning, management and delivery. Developing countries generally lag in digital transformation, particularly from the perspective of the readiness of human resources to engage with and deliver digital health services. This study examines the digital literacy level of health workers in Indonesia as an example of a developing country to identify areas for improvement. We proposed a digital health literacy framework based on a synthesis of existing indicators. Through a case study in Makassar, we reveal that healthcare workers are particularly lacking in digital health data acquisition and management as well as digital health data exchange and analysis. There is also a significant difference between management expectations and the actual healthcare workers' digital literacy levels. This study offers implications to research and practice on enhancing healthcare quality in developing countries.
| Original language | English |
|---|---|
| Publication status | Published - 2023 |
| Externally published | Yes |
| Event | 34th Australasian Conference on Information Systems, ACIS 2023 - Wellington, New Zealand Duration: 5 Dec 2023 → 8 Dec 2023 |
Conference
| Conference | 34th Australasian Conference on Information Systems, ACIS 2023 |
|---|---|
| Country/Territory | New Zealand |
| City | Wellington |
| Period | 5/12/23 → 8/12/23 |
Keywords
- case study
- developing country
- digital literacy
- health information systems
- healthcare
